Stop losing Medicaid revenue you’ve already earned.

Three careers that don’t usually meet.

Most people in this work are good at one part of it. I ended up living three.

For five years, I took care of people with mental disabilities. I was in the homes. I learned what the paperwork actually stands for, because I was the one writing the notes at the end of a long shift, getting the signatures, keeping the file right while also keeping a real person safe and looked after. I know what it feels like when the documentation is the last thing you have energy for, and I know what it costs when it slips.

Then I spent over a decade in credit risk and analytics at a major bank. My job, day after day, was to find the place where the numbers stopped matching. Where money was leaking. Where a record didn’t line up. Where something looked fine on the surface and was wrong underneath. That kind of work rewires how you see things. You stop trusting the summary and start checking the detail.

Alongside all of that, I spent years learning how to start and grow small businesses. I helped build one from almost nothing into a multi-million dollar company, doing the marketing, the content, the reputation, the growth. So I know the owner’s side too. I know what it’s like to watch cash flow, chase growth, and carry the whole thing on your back.

Here is what those three things did to me. I can’t look at a group home or an NEMT business now without seeing the revenue risk sitting inside it. A care note that never got signed. An authorization that quietly expired. A trip the broker underpaid that nobody caught. To most people those are just admin. To me they are the exact pattern I spent a career hunting down at a bank, except now it is real money walking out the door of a business that earned it.

That’s the part that gets me. Good operators do hard, important work and still lose revenue they were owed. Not because they did anything wrong, but because nobody was watching the seams. The care gets delivered, the trips get run, and the money quietly falls through gaps that no one set up the systems to catch.

So that’s what I do now. I build small, custom systems that catch the gap before it costs you, recover the money that has already slipped, and make sure your records hold up when someone comes looking. I think about it the way a bank taught me to, I build it the way a business owner actually needs it, and I respect the work because I have done the care with my own hands.